Wednesday, June 12, 2024

IVS: Warrany, Return Policy, Payment Options

RETURNS: Click here for RMA FORM

To receive a return authorization number, you can call toll-free 1.800.627.6734 ext 133 or email

  • All products must have an RA# to be returned. Please contact your sales rep for assistance.
  • Special Order Products are NOT RETURNABLE, unless defective.
  • Products returned for any reason other than defective, customer will be required to pay the freight charges and a restocking fee, per chart below:


Days since Shipment
Restocking fee
1 - 30 15%
31 or more Not returnable


WARRANTY: Click here for IVS Imaging's Limited Warranty: (Brief overview below)

  • Cameras, monitors/displays, microphones, mobile digital video recorders and all accessories:  Two (2) years

    This warranty does not cover:

      a)     damage to the finish of fittings or accessories caused by the use of cleaning solvents/chemicals or improper cleaning methods

      b)    damage to any products based on or resulting from installation or repair, misuse or abuse (including but not limited to, excessive operating conditions), or alteration or adjustment, whether performed by a contractor, service company or yourself;

      c)     damages resulting from failure to reasonably clean, care for or maintain a product;

      d)    cables, cable fittings or any other consumable supplies used for connecting to or during installation of recorders, cameras or any other accessories; and

      e)     any products we sell that have been moved or removed from their original installation site.

For Questions, please contact your sales associate at 1.800.627.6734 ext 1 or email



PAYMENT OPTIONS: (Click on Payment Types below to download corresponding document)

  • CREDIT CARDS: (AMEX, MASTERCARD & VISA) Only Domestic customers, no International Customers can pay via Credit/Debit Card
    • Credit Card will be ran only when order is ready to ship, unless other terms were discussed
    • Order will ship once Credit Card Transaction is approved

  • WIRE TRANSFER: Please contact sales associate OR . Wire Transfer + Fee must be confirmed by IVS Imaging's bank prior to shipping product.
    • Wire Transfer Fee: $20-$35, depending on your bank

  • CREDIT APPLICATION: New Domestic Customers can apply for "NET 30" terms by filling out credit application, sign & date, then sending back to your sales associate.
    • No International Companies can apply for "NET 30" terms unless "Bill To" address & division is within the United States. This includes Mexico & some Canadian companies.
      • If you do not fill the required terms above, "Wire Transfer" must be the form of payment."see Wire Transfer" terms above


FAX#  469-635-6822 (any of the above documents), Please confirm with sales associate! Email with any questions.


IVS Imaging is a distributor & manufacturer of machine vision cameras, lenses, cabling, monitors, filters, interface boards & more. IVS is your one stop shop for all your vision needs. IVS Imaging is known across the USA for carrying imaging products from leading manufactures, including Cameras and Accessories, Basler Industrial Cameras, Hitachi Surveillance Cameras, Toshiba Network-based IP Cameras, and Sentech Advanced Digital and OEM cameras. Contact IVS Imaging for all your imaging products, parts, and accessories needs.

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